Privacy Policy

Introduction

lucidnetworkium Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the data we collect from users of our website and services.

Our registered office is located at 138 Talbot Street, Dublin, D83 8787, Ireland. We are registered in Ireland with company registration number CRO497352.

Data We Collect

The data we collect depends on how you interact with our services. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or book appointments
• Medical Information: Health-related information relevant to aesthetic treatments during consultations
• Communication Records: Records of our communications with you, including emails and phone calls
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited
• Marketing Preferences: Your preferences regarding marketing communications

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Providing medical aesthetic services and treatments
• Scheduling and managing appointments
• Communicating with you about our services
• Processing payments and maintaining financial records
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With healthcare professionals involved in your treatment
• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In the event of a business transfer or merger

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Medical records: 7 years after your last treatment (as required by Irish medical regulations)
• Contact information: Until you request deletion or withdraw consent
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to certain types of processing, including marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection

International Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date at the top of this page.